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Urgent Repairs

Your rights and responsibilities as a tenant will be provided to you on the day you collect your keys , however you can find further information and FAQs at the Consumer Affairs Victoria website.

Maintenance & Repairs
All repairs & maintenance requests should be reported to your Portfolio Manager immediately. Repairs are generally the landlord’s responsibility, however, if the tenant is responsible for the damage the tenant will be required to pay for repairs. Maintenance can be reported to your Portfolio Manager in a number of ways; by mail, fax or via email during normal business hours.

Please note; all maintenance requests are required to be in writing. If urgent repairs are needed the tenant should first take reasonable steps to contact the agent to fix the problem. Any repairs arranged by the tenant outside of normal business hours will be at the tenant’s expense, unless it is proven to be an extreme emergency.

Should you have an urgent repair after hours kindly contact our tradesman on the telephone numbers listed below then contact your Portfolio Manager on the following business day to advise of the situation. You will be required to obtain any receipts and forward to our office for reimbursement (if applicable). Definition of urgent repairs are as follows:

  • Any burst hot water service
  • Any blocked or broken sewerage fittings
  • A dangerous electrical fault likely to cause damage to the property
  • A failure or breakdown of the gas, electricity or water supply
  • Any fault endangering human life or makes the rented premises unsafe or insecure
  • A serious Roof Leak
  • A Gas Leak
  • Serious storm or fire damage
  • A serious fault in a lift or staircase in the rented premises

A further explanation, if required, is outlined in your copy of Your Rights and Responsibilities Booklet.

If your repair is after hours and you have an urgent situation on your hands, below is a list of local repairers for you to contact direct.  These trades will trouble shoot solutions with you prior to coming to the property.  

NORTH & NORTH WEST

PLUMBERS

BEACHSIDE PLUMBING 03 9512 0007

AQUA TECH PLUMBING 03 9521 9825

ELECTRICIANS

MERCIEA ELECTRICAL 0422 750 313

AUBURN ELECTRICS 03 9421 2565/0407 849 661

LOCKSMITHS

GUARDIAN LOCKSMITHS 0409 558 841

PATTERSON LOCKSMITHS 0411 555 596/1300 061 730

GLAZIERS (GLASS REPAIRERS)

O'BRIENS GLASS 13 16 16

AFFORDABLE GLASS 03 9366 7706

 

SOUTH/SOUTH EAST

PLUMBERS

BEACHSIDE PLUMBING 03 9512 0007

MCLEOD'S PLUMBING 03 9523 6602/0438 559 353

AQUA TECH PLUMBING 03 9521 9825

ELECTRICIANS

BRANDONS ELECTRICAL 03 9544 2162

BRANDONS AIR CONDITIONING 03 9544 2162

AUBURN ELECTRICS 03 9421 2565/0407 849 661

MS PRO ELECTRICAL 0419 350 799

LOCKSMITHS

GUARDIAN LOCKSMITHS 0409 558 841

PATTERSON LOCKSMITHS 0411 555 596/1300 061 730

GLAZIERS (GLASS REPAIRERS)

O'BRIENS GLASS 13 16 16

AFFORDABLE GLASS 03 9366 7706

 

ALL AREAS/ALL URGENT REPAIRS

PROPERTY & GROUNDS 

Chad: 0434 391 391 

 

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CONTACT DETAILS

Phone: 03 9804 8770

Fax: 03 9804 8771

Email: admin@bfgam.com.au

Address: Level 7, 484 St.Kilda Rd

Melbourne, VIC 3004