BFG Renter Urgent Repairs

Office hours are Monday to Friday 9 to 5pm. Anytime outside these hours, (weekends and public holidays) would be considered after hours.

What Qualifies as Urgent Repairs

If you’re facing an urgent issue from the list below, please contact the relevant tradesperson directly using the provided contact details. The trades will help troubleshoot your situation over the phone before attending the property. For non-urgent repairs not listed, please wait until the next business day to contact your Property Manager. If you choose to call a tradesperson for a repair that is not considered extremely urgent, you may be responsible for the cost of the call-out and any associated repairs as listed for each trade.

Anything on this list is legally defined as an urgent repair under the RTA:

burst water service
blocked or broken toilet system, if there is only one toilet in the property.
serious roof leak
gas leak
dangerous electrical fault
flooding or serious flood damage
serious storm or fire damage
an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
the gas, electricity or water supply is not working and there is not a area outage
a cooling appliance or service provided by the rental provider is not working
a safety-related device, such as a smoke alarm or pool fence, is not working
an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
a serious problem with a lift or staircase.