What Qualifies as Urgent Repairs
FOR ALL CASES OF EMERGENCY: FIRE, POLICE OR AMBULANCE PLEASE DIAL 000
If you’re facing an urgent issue from the list below, please contact the relevant tradesperson directly using the provided contact details.
The trades will help troubleshoot your situation over the phone before attending the property.
For non-urgent repairs not listed, please wait until the next business day to contact your Property Manager.
If you choose to call a tradesperson for a repair that is not considered extremely urgent, you may be responsible for the cost of the call-out and any associated repairs as listed for each trade.
BFG Renter Urgent Repairs
Office hours are Monday to Friday 9 to 5pm. Anytime outside these hours, (weekends and public holidays) would be considered after hours.
Anything on this list is legally defined as an urgent repair under the RTA:
- Burst water service
- Blocked or broken toilet system, if there is only one toilet in the property.
- Serious roof leak
- Gas leak
- Dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- An essential service or appliance for hot water, water, cooking, heating, or laundering is not working
- The gas, electricity or water supply is not working and there is not a area outage
- A cooling appliance or service provided by the rental provider is not working
- A safety-related device, such as a smoke alarm or pool fence, is not working
- An appliance, fitting or fixture that is not working and causes a lot of water to be wasted
- Any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
- A serious problem with a lift or staircase.
Contractors For Tenants
North & West Melbourne
Plumbers
Electricians
Locksmiths
Glaziers (Glass Repairers)
All Other
South & South East Melbourne
Plumbers
Electricians
Locksmiths
Glaziers (Glass Repairers)
All Other
Armstrong Creek
Plumbers
Electricians
Locksmiths
All Other
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