Trusted Owners Corporation Management Service
If you’re looking for assistance with residential strata management, then BFG is here to help. For over 15 years, we’ve been managing owners’ corporations across Melbourne, covering apartments, townhouses and unit complexes.
We provide financial management, take care of maintenance coordination, and stay on top of compliance, all conducted through a dedicated point of contact that understands your property and your needs as an owner.
How We Manage Different Residential Properties
No two residential properties are the same. Here at BFG, we take a tailored approach to managing your owners' corporation, depending on the building.
Apartments and high-rise buildings often have larger owners’ corporations featuring 100+ lots. Shared facilities such as lifts, pools, gyms, concierge, and car stackers add a level of complexity, with these larger OCs often involving managing a range of stakeholders/other contractors, as well as bigger budgets.
We pair your owners’ corporation with a manager who can handle scale while maintaining contact with individual owners. They take care of coordinating maintenance requests, managing significant levy budgets while handling financial transparency, and ensuring essential services compliance, often across complex building systems.
As part of our management, we take care of compliance requirements around Essential Safety Measures (ESM), fire safety, access control, HVAC systems. We can also help you manage large levy budgets, including allocation across lot types.
Townhouses and low-rise buildings typically have smaller owner corporations featuring 5+ lots. Sites with 3-4 units are often self-managed, but BFG can step in once your development outgrows volunteer management, taking on the administrative and maintenance load.
We manage shared driveways, fencing, landscaping, and small common buildings (if relevant), tailoring our services to provide complete management without the overheads of a service built for high-rise. If you’re struggling with a growing maintenance backlog, levy disputes, are confused about insurance, or you’re finding that nobody wants to be on the committee, then we can take over.
Our dedicated managers are experienced in balancing the needs of different lot types within the same OC. Retail tenants, for example, need after-hours access, signage compliance, and common area presentation that supports foot traffic. Residential occupants in the same building have different priorities. We can help you handle both.
Unit complexes are often mid-range in terms of lot counts, but often add an extra layer of complexity with both owner-occupiers and investors owning property within the complex. Our team specialises in balancing the priorities of residents, who want regular maintenance and amenity upgrades, with investors who are after controlled costs. We take care of communication between all parties, so everyone is happy with any outcomes actioned. Our managers also ensure financial transparency at every step, as off-site owners need to understand where their levies are being spent.
While may industrial OCs start out self-managed, they outgrow volunteer management as the property ages and maintenance needs increase. We provide professional oversight tailored to warehouse/industrial properties, while managing insurance and compliance obligations based on Victorian requirements.
Our Residential Owners Corporation Services
Financial Management
Our dedicated managers understand how to handle the finances of an owners’ corporation, as well as how to maintain fiscal compliance. No matter the size of your OC, we ensure things run smoothly.
- Levy and arrears collection
- Thorough budget preparation and financial forecasting
- Invoice and expense payment
- Transparent financial reporting
- Regular financial audits
Administrative Support
Proper organisation and documentation of annual general meetings helps your owners' corporation continue to work as intended. We record the minutes of the meetings, handle communication between all stakeholders, and ensure statutory compliance
- Accurate record keeping
- AGM meeting coordination + correspondence
- Documentation management for your owners corporation
- Compliance with statutory requirements and regulations
Maintenance And Repairs
Any residential property, big or small, requires periodic maintenance. Our managers ensure all maintenance is performed correctly, while roll out tenders for service providers where relevant.
- Common area upkeep (gardens, hallways, lifts, car parks)
- Contractor coordination
- Proactive inspections
- After-hours emergency repairs
Insurance Management
Having the right insurance on your property is essential for peace of mind. We evaluate different insurance policies on your behalf, and regularly work with our network of brokers to ensure your insurance premiums are always competitive.
- Organising building insurance, public liability, and common property coverage.
- Claims management and renewal assistance
- Ensure correct coverage under Victorian requirements
Dispute Resolution
Owners' corporations will sometimes have to navigate disputes between members or third parties. Our managers can help you resolve disputes fairly and efficiently, while also assisting with by-laws with legal professionals if the matter reaches the courts.
- Owner and resident dispute resolutions
- By-law enforcement
- Committee guidance. Dedicated manager handles issues before they escalate.
How We Work With Your Owners Corporation
01 Getting Started
When you start working with BFG, we complete a thorough property assessment to understand your building, its condition, and any immediate priorities. From there, our team complete all relevant paperwork and trust account setup, as well as handling switching from another manager (if necessary).
Once handover is done, we assign a dedicated manager based on your building’s type and location, choosing someone who understands the needs of your particular area and size. They then introduce themselves to the committee and owners, before all owner communications, such as portal access, contract details, and emergency procedures, are documented and finalised.
02 Ongoing Management
There is a range of day-to-day activities our dedicated managers complete. These include regular financial administration, such as collecting levies and payments, and regular reporting, as well as maintenance coordination. Larger buildings in particular often require sophisticated maintenance schedules, and our team coordinates upkeep, repairs, and contractor management, as well as undertaking regular proactive inspections.
We also take care of committee management and owner communications, ensuring everyone stays informed. We plan out AGM agendas, capture minutes, and provide feedback on decisions. We also ensure all owners are updated on decisions made, proactively manage owner queries, and resolve disputes when required before they escalate.
03 Reporting and Compliance
Our dedicated managers are experts in transparent and thorough reporting, while also handling compliance for your building. They prepare clear and detailed financial statements and annual budgets for committee review. They also handle all insurance renewals and claims, ensuring your building stays compliant with relevant regulations, with all works overseen by our general manager, Pale Sione, for an extra level of quality assurance.
Changing Your Residential Strata Manager to BFG
01 Simple Decision Process
Appointing a new strata manager is simple. You simply either need to reach a committee resolution or pass a successful motion at your next AGM.
We can provide comprehensive guidance on how to appoint BFG as your new residential strata manager if needed.
02 Managed Transition
If you’re transitioning strata managers, then we manage the entire handover process: transfer of documentation, trust account transfers, and notifying contractors and owners. Our priority is to ensure continuity is maintained throughout the handover so nothing gets missed.
03 Flexible Service Terms
We offer flexible contract terms with fair notice periods, so you're never locked into a long-term agreement that doesn't work for you. Our approach is to retain your business through the quality of our service, not restrictive contracts. If you'd like to discuss our terms further, our team is happy to walk you through the details.
What Does a Strata & Owners Corporation Management Company Do?
Strata & Owners Corporation management involve the administration and maintenance of common areas within multi-unit developments. This means ensuring that shared spaces like lobbies, gardens, gyms, and parking lots are well-maintained and compliant with relevant regulations.
With an influx of multi-unit properties being built nowadays, Strata & Owners Corporation management in Victoria have become highly sought-after services. Effective maintenance and management require significant time and dedication, which can be a problem for people with other commitments.
At BFG Asset Management, we have a team of experienced Strata Managers in Melbourne to give your property undivided attention. They handle various responsibilities, including organising maintenance and repairs, managing financial records, facilitating meetings, and ensuring compliance with legislative requirements.
Leverage the professional expertise of our Strata & Owners Corporation management in Melbourne and enjoy peace of mind knowing that your investment is in capable hands.
Why Choose BFG for Residential Strata Management?
Expertise and Experience
With years of experience in owners corporation management, our team possesses the necessary knowledge and expertise to handle various challenges effectively. We stay up-to-date with industry trends and regulations, ensuring that your owners corporation operates in compliance with all relevant laws.
Tailored Solutions
We recognise that each owners corporation has unique requirements. Our services are customisable to meet your specific needs, whether you manage a residential, commercial, or mixed-use property. We work closely with you to understand your goals and provide personalised solutions.
Transparent Communication
Effective communication is key to a successful partnership. We maintain open lines of communication with committee members, property owners, and stakeholders, ensuring that everyone is well-informed and engaged. Our team is responsive and accessible, addressing any concerns or queries promptly.
Efficiency and Cost-Effectiveness
We strive to streamline operations and identify cost-saving opportunities for your owners corporation. By leveraging our network of trusted service providers and optimising processes, we help you achieve greater efficiency while maximising the value of your budget.
Commitment to Excellence
At BFG Strata Management we are dedicated to delivering exceptional service. We prioritise professionalism, integrity, and attention to detail in all aspects of our work. Your satisfaction is our top priority, and we continuously seek ways to improve and exceed your expectations.
Areas We Serve for Residential Strata Management
At BFG, we proudly serve all of Melbourne, ensuring our services are accessible no matter where you are located. While we cover the entire Melbourne region, here are some of the key areas where we frequently operate:
Abbotsford
Blackburne
Bundoora
East Melbourne
Glenroy
Highett
Maribyrnong
Ormond
Prahran
South Yarra
Toorak
Albion
Box Hill
Carlton
Eltham
Glen Waverley
Hoppers Crossing
Melbourne CBD
Parkdale
Richmond
Southbank
Werribee
Altona
Brighton
Caulfield
Elwood
Greensborough
Ivanhoe
Mentone
Parkville
Ringwood
Springvale
Williamstown
Aspendale
Broadmeadows
Clifton Hill
Essendon
Hampton
Kew
Mitcham
Pascoe Vale
Sandringham
St Kilda
Yarraville
Bentleigh
Brunswick
Cranbourne
Fitzroy
Hawthorn
Lalor
Newport
Point Cook
Seaford
Sunbury
Berwick
Bulleen
Docklands
Footscray
Heidelberg
Malvern
Northcote
Port Melbourne
Seddon
Sunshine
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Frequently Asked Questions
01 Do townhouses have strata?
Yes. Any multi-lot residential development with shared common property has an owners corporation.
02 How much does residential strata management cost?
Our fees vary depending on property size, lot count, and the complexity of your requirements. We can provide a customised quote based on your needs.
04 What's the difference between strata management and owners' corporation management?
In Victoria, strata management and owners corporation management are the same thing, just with different terminology. In Victorian law, an owners corporation is the term used, while strata and body corporate are used interchangeably. No matter what you call yourself, we provide you with the comprehensive services you’re looking for to operate smoothly and successfully.
05 What insurance does an owner’s corporation need?
An owners corporation needs public liability insurance, common property coverage, and building insurance (required by law in Victoria).